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Frequently asked questions
Payment and refund
If for any reason you are unable to make your payment through the payment platform, you can always make a transfer to our account:
IBAN: BE13 0689 3289 8739
BIC: GKCCBEBB
Please don’t forget to mention your order number.
Once we have received your payment, your order will be processed.
Undelivered goods will be refunded within 30 days.
Returned goods will be refunded upon receipt.
In this case, transportation costs are never refunded.
Delivery time
Ordered today - shipped tomorrow.
Your order will be shipped by us on Tuesday.
Your order will be shipped by us the following day.
Incorrect Address
If you accidentally entered an incorrect address when placing your order, we will do our best to resolve the issue. Please contact us as soon as possible at support@belgianbeerheaven.com so we can update the address before the order is shipped.
Unfortunately, we cannot change the address once the order has been shipped. In that case, the order will be returned to our warehouse.
Yes, if the order is returned to us due to an incorrect address, we will charge additional shipping fees and an administrative fee.
The additional shipping fees are the return costs charged by the courier.
For the administrative handling, we charge a flat fee of 15 EUR (VAT included).
Your initial order will be closed once the goods have been received. At that point, the balance of your order will be refunded (see FAQ on refunds).
Since this order will be closed, you will unfortunately need to place a new order.
