Frequently asked questions

If for any reason you are unable to make your payment through the payment platform, you can always make a transfer to our account:

IBAN: BE13 0689 3289 8739
BIC: GKCCBEBB

Please don’t forget to mention your order number.

Once we have received your payment, your order will be processed.

Refunds are processed within a maximum of 30 days. Thank you for your patience and understanding.

If you wish to place an order on behalf of a company and receive an invoice containing your company details, you are solely responsible for entering all billing information correctly and completely during the checkout process.

Once an order has been placed, the billing details can no longer be changed. Once an order has been created, processed and invoiced, we are unable to transfer the order to another legal entity, company or VAT number.

Failure to provide billing information, or providing incorrect billing details during checkout, is entirely the responsibility of the customer. Any resulting administrative, accounting or tax-related consequences cannot be attributed to us or claimed against us.

We therefore strongly recommend that you carefully check all billing information entered before confirming your order.

Ordered today - shipped tomorrow.

Your order will be shipped by us on Tuesday.

Your order will be shipped by us the following day.

Goods can be collected at :

Bierparadijs
Wenenstraat 9
2321 MEER (Hoogstraten)
Belgium

Belgian Beer Heaven ships orders to various European countries. The available delivery countries depend on the type of product.

Alcoholic beverages

Alcoholic beverages are shipped exclusively to Belgium, the Netherlands, France and Germany.

The shipping costs are:

• Belgium: €8.95
• The Netherlands: €10.70
• Germany: €10.60
• France: €14.80

Non-alcoholic products

Non-alcoholic beverages, beer glasses and other alcohol-free products can be shipped to all countries within the European Union.

Shipping costs to these countries may vary and are calculated during checkout based on the delivery address and the order.

Important: Always select the correct delivery country during checkout. Shipping alcoholic beverages outside Belgium, the Netherlands, France and Germany is not possible.

Your order will be processed once we have received your payment.
As soon as your order has been processed and is ready for shipment, you will receive a confirmation email with a tracking number. This will allow you to track the status of your package.

Once shipped, you will receive an email with a link to the courier’s website. Here, you can track the current status of your package.

Didn't receive this email? Make sure to check your spam folder just in case!

Although we work exclusively with professional shipping carriers, errors may occasionally occur during the transportation of an order. These may include, for example, a lost parcel, an incorrect tracking scan, a parcel incorrectly marked as delivered, or any other irregularity during the delivery process.

If you suspect that there is a problem with the delivery of your order, you must contact our customer service department as soon as possible. We will then submit an official complaint or request an investigation with the carrier concerned.

Upon receiving our request, the carrier will initiate an investigation to determine the cause and location of the problem. The duration of this investigation depends on the carrier and may take several weeks. During this investigation period, we are required to follow the carrier's procedures.

To prevent misuse and duplicate deliveries, we do not send replacement goods or issue refunds while the carrier's investigation is still ongoing and no final decision has been made regarding the case.

As soon as we receive the results of the investigation, we will contact you to discuss the next steps in handling your order.

We always make every effort to follow up on your case as quickly as possible and keep you informed of any important developments during the investigation.

If you have entered an incorrect, incomplete or inaccessible delivery address, please contact us as soon as possible at support@belgianbeerheaven.com.

If your order has not yet been processed or shipped, we may still be able to change the delivery address.

Please note: We only deliver alcoholic beverages to Belgium, the Netherlands, France and Germany.

If one of these countries is selected during checkout, but the delivery address provided is located in another country, the order will be considered incorrect.

In this case, we charge an administrative fee of €15.00 (including VAT).

If the parcel has already been shipped or handed over to the carrier, all costs resulting from the incorrect address details, including return and transportation costs, will be charged in full to the customer, in addition to the administrative fee of €15.00 (including VAT).

If the parcel has already been shipped, a refund will only be issued once the goods have been returned to our warehouse undamaged.

Non-alcoholic beverages, glasses and other alcohol-free products can be shipped to all EU countries.

No. Once an order has been shipped, we can no longer change the delivery address.

If the parcel cannot be delivered as a result, it will be returned to our warehouse.

If the goods are received at our warehouse in an undamaged condition, the purchase price of the goods will be refunded.

The original shipping costs and any applicable return costs will not be refunded and remain the responsibility of the customer.

If the customer still wishes to receive the goods, we can arrange a new shipment. All costs associated with this reshipment will be borne entirely by the customer.

Yes. The consequences and costs depend on when the error is identified.

If you have provided an incorrect, incomplete or inaccessible delivery address, or if the selected delivery country does not match the actual delivery address, we ask you to contact us as soon as possible at support@belgianbeerheaven.com.

All costs resulting from incorrect address details, including return costs, transportation costs and any additional charges imposed by the carrier, will be charged in full to the customer.

If the goods are received at our warehouse in an undamaged condition, the purchase price of the goods will be refunded.

The original shipping costs, any applicable return costs and administrative fees will not be refunded.

If the customer still wishes to receive the goods, a new shipment can be arranged. All costs associated with this reshipment will be borne entirely by the customer.

The administrative fee for processing incorrect address details is €15.00 (including VAT).

If the order has already been shipped or handed over to the carrier, all additional costs arising from this will also be charged.

These include, but are not limited to, return shipping costs, additional transportation costs, costs for any reshipment and any other charges imposed by the carrier.

The exact transportation and return costs depend on the destination country, the weight of the shipment and the carrier's rates applicable at the time of processing.

If the goods could not be delivered due to incorrect address details and are returned to our warehouse, we can arrange a new shipment once the goods have been received in an undamaged condition.

All costs associated with this reshipment, including the new shipping costs and any additional charges imposed by the carrier, are entirely the responsibility of the customer.

The reshipment will only take place once these costs have been paid in full.

For alcoholic beverages, reshipment is only possible to a delivery address in Belgium, the Netherlands, France or Germany.

Depending on the destination country, both private and professional customers located outside the EU may be subject to local VAT, excise duties, and/or import duties. To determine the correct rates, we recommend contacting local authorities. Payment of taxes and/or import duties is the responsibility of the customer.

Although we do everything we can to keep our stock information as accurate as possible, it may occasionally happen that one or more products in your order are unavailable when your order is being processed.

Depending on the situation, we may decide to ship your order partially, temporarily place it on hold, or cancel it entirely.

1. When only a few products are missing
If only a few products are unavailable, we may decide to ship the remaining items as normal. The missing products will be indicated on the delivery note with a "Missing Products" sticker and will be fully refunded. You will not necessarily receive a separate notification about this.

2. When the missing products are expected to be available again soon
If we expect new stock to arrive shortly, we may temporarily place your order on hold. We will then contact you so you can choose to wait, have the available products shipped, or cancel your order.

3. When a significant part of your order is unavailable
If a large part of your order is unavailable, we may also temporarily place it on hold. We will contact you to discuss the available options: shipping the available products, waiting for new stock if possible, cancelling and refunding the missing products, or cancelling the entire order.

Response time of 2 business days
When we contact you about an order that has been placed on hold, we ask you to respond within 2 business days. If we do not receive a response within this period, we reserve the right to decide how your order will be processed further.